Tuesday, May 1

1:30 pm - 2:45 pm
Room 310

Stop the Revolving Door: Hedging and Marketing to Curb Customer Attrition
Customer losses are high. Prices are extremely competitive. The market is more volatile than ever. But…are these problems causing customer attrition or are they just symptoms?

This seminar will explore better ways to diagnose the segments of your business that may be causing the revolving door. More important, the seminar will help you develop Barriers to Exit that will assure you smaller customer losses and more loyal customers, securing a more healthy and successful future for your company.

Mark Bloom, Angus Energy